Contact Sharkroll

Support is open around the clock, every day of the year. Whichever channel you pick, you are talking to a person who can see your account and act on it.

How to reach us

• Email: [email protected]. Best for anything needing a document, a screenshot or a written record.
• Live chat: available from any page once you are signed in. Best for a quick question about a deposit, a bonus or a game.
• Help centre: answers to the most common questions on registration, verification, payments and bonuses.

Response times

Live chat is usually answered within a few minutes. Email replies normally arrive the same day, and anything needing a document check can take up to 24 hours.

Before you write

• Write from the email address registered on your account. It saves an identity check.
• For a payment question, include the date, the amount and the method used.
• For a bonus question, name the promotion you are asking about.
• Never send us your password. Support will never ask for it.

Licence

This site operates under licence Costa Rica 8048/JAZ3C83-919.